Home and Community Care (HACC) Program
The HACC program is a key provider of community care services to the frail aged, younger people with a disability and their carers.
The program aims are to:
- To provide a comprehensive, coordinated and integrated range of basic maintenance and support services for frail aged  people, people with a disability and their carers
- To support these people to be more independent at home and in the community, thereby enhancing their quality of life and/or preventing their inappropriate admission to long term residential care and
- To provide flexible, timely service that respond to the needs of the consumers
- Priority is given to people who:
- Have memory loss disorders such as dementia
- Are socially isolated
- Are from an Aboriginal or Torres Straight Islander background
- Speak a language other than English
Services offered by Nextt Health under the HACC Program
Personal Care: refers to assistance with daily self-care tasks, such as eating, bathing, toileting, dressing, grooming, getting in and out of bed, and moving about the house.
Domestic Support: refers to assistance with domestic chores, including assistance with cleaning, dishwashing, clothes washing and ironing, shopping (unaccompanied) and bill paying.
Social Support: refers to assistance provided by a companion, either within the home environment or while accessing community services.  Social support includes friendly visiting services, letter writing, shopping and bill paying and banking (when the person is accompanied by the worker) and telephone-based monitoring service
Respite: refers to assistance received by a carer from a substitute carer who provides supervision and assistance to their care recipient (even though the carer may still be present).
Will I have to pay for a HACC Service?
Yes.  You will be required to pay a small fee and this will be discussed during your initial assessment.  Your income level and ability to pay are considered.  Special consideration may be given to people with limited financess
Privacy, Confidentiality and Access to Personal Information
HACC clients will be informed of privacy and confidentiality procedures at the first assessment and will be assured that their records are kept private and confidential. Clients (or their advocate or legal guardian) have the right to access their files on completion of a form available from the HACC team.
Providing a Safe and Secure Environment
Clients must provide a safe working environment for HACC workers. For example, aggressive pets must be restrained and work areas must be free from cigarette smoke
People may have someone advocate for them when asking for a HACC service. An advocate may be a relative, friend, neighbour or anyone who can represent a client’s wishes. A HACC client can also obtain professional assistance from an advocacy agency. Clients are encouraged to use an advocate of their choice to ensure they receive the best level of suitable service.  A copy of the HACC Advocacy Policy is available from the HACC team.